How do I search for Costumes?
There are two ways you can search for products. Navigate through the website to search by category. The second way is to use our search box.
What taxes do I have to pay?
Shipments anywhere within the 48 continental United States including Alaska & Hawaii are not billed tax. Sales tax of 5% (GST) will only be assessed for orders that are shipped to Canada and an additional tax of 7% (PST) for those shipments to the province of British Columbia. This is due to the fact that our corporate office is in Vancouver BC.Unfortunately we do not supply printed catalogs but we do have an online catalog for our customers.
What are the conditions if I order during the blackout period ?
When ordering during the black out period Midnight October 15th - Midnight October 31st (PST) all sales are considered final. We do not accept returns or exchanges on any products purchased during this time frame.We add tracking numbers even over the weekend to orders, although there is no pickup for these packages until the following Monday. The tracking you received likely was added over this time period and will become active on the following Monday or Tuesday. If your tracking is still not active send us an email bout the order.
Why was my credit card was declined?
It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.800.890.0409 ext 9.Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied you may return it. See our return policy for details.
What if I want to make a change or cancel after I've placed my order?
Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. There is a small window of time that allows for alterations. Call our customer service for these requests.
Do you ship to Canada or other countries?
We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US. The shipping fee is based on weight automatically calculated through our shopping cart. We can not offer rush services outside the US due to border/customs delay. Shipments outside the US usually take 7-14 business days for delivery. - 15254
There are two ways you can search for products. Navigate through the website to search by category. The second way is to use our search box.
What taxes do I have to pay?
Shipments anywhere within the 48 continental United States including Alaska & Hawaii are not billed tax. Sales tax of 5% (GST) will only be assessed for orders that are shipped to Canada and an additional tax of 7% (PST) for those shipments to the province of British Columbia. This is due to the fact that our corporate office is in Vancouver BC.Unfortunately we do not supply printed catalogs but we do have an online catalog for our customers.
What are the conditions if I order during the blackout period ?
When ordering during the black out period Midnight October 15th - Midnight October 31st (PST) all sales are considered final. We do not accept returns or exchanges on any products purchased during this time frame.We add tracking numbers even over the weekend to orders, although there is no pickup for these packages until the following Monday. The tracking you received likely was added over this time period and will become active on the following Monday or Tuesday. If your tracking is still not active send us an email bout the order.
Why was my credit card was declined?
It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.800.890.0409 ext 9.Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied you may return it. See our return policy for details.
What if I want to make a change or cancel after I've placed my order?
Once orders are placed they can not be canceled or altered if they have been sent to our shipping dept. There is a small window of time that allows for alterations. Call our customer service for these requests.
Do you ship to Canada or other countries?
We do ship our products anywhere in the world. All shipments outside the continental US are sent USPS Global Express Mail (EMS). This is the most reliable service with tracking and we do not offer any other service when shipping outside the US. The shipping fee is based on weight automatically calculated through our shopping cart. We can not offer rush services outside the US due to border/customs delay. Shipments outside the US usually take 7-14 business days for delivery. - 15254
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